The PDA Provider Satisfaction Survey was conducted in August 2021. The Provider response rate was very low at 4.2%. Our goal is to raise the response rate in future surveys by increasing our communications with you!
Several sections were offered in the survey, one being a set of 17 questions rated on a Likert Scale of 5 to 1 with 5 being strongly agree and 1 being strongly disagree. As seen below, 15 of the 17 questions were rated between 4.44 and 3.00. Two questions were rated below 3.00 which drew our attention. Question 9 pertains to CE Banking and if participants were asking about it on registration. CE banking is relatively new, and Diplomates are now discovering the benefits of taking a PDA approved course allowing for automatic reporting of points to their NCCAOM® Recertification Transcript. PDA staff will watch this question in future surveys. Question 12 addresses the PDA advertising opportunities for Providers. We currently offer three levels of advertising for our Providers, and we are assessing other ways to increase approved PDA course marketing opportunities. Providers rated the three suggestions below:
82.61% Course flyer to be distributed to Diplomates
69.57% Course advertisement on NCCAOM social media channels
65.22% Course promotional advertisement in the NCCAOM Diplomate Newsletter
More news to follow soon on implementing these marketing suggestions!